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  Core committee is basically an instrument to bring about complete coordination between the management and the work force down the level to address to the grievances of the users of the organization. Even though the concept of constitution of core committee remained dormant in a monopolized set up, it acquired extreme significance in the context of globalization and existence of free market economy.

  In the present scenario where BSNL is under tremendous financial strain and there is an all round talk of enforcing draconian anti labour measures, the existence of core committees has not only become inevitable but a critical source of meeting the challenges that confront BSNL. Quality of service and customer interface are two well identified and core issues that go a long long way in arresting migration of users and enhancing the market share. Identifying and addressing bottlenecks that lead to poor quality of service and customer support is one of the big challenges before the core committees. Quality of service and customer interface, besides depending upon the equipment component, is heavily dependent upon the attitudinal aspect of the work force and it is precisely here that the role of core committees becomes significant and very decisive.

   Core committees are to function virtually as parallel managements in overseeing all the issues relating to growth of network as well as quality of service and customer interface, and, wherever necessary, create compulsions on the local management to take prompt policy/commercial decisions to take care of users. Management has to be dealt with firmly to ensure that it becomes responsive to the customer needs and deals with issues relating to both the growth of network as well as quality of service in a highly professional and committed manner.

  Core committees are undoubtedly going to be the nerve centres in turning around BSNL and protecting bread and butter of telecom workers in BSNL whose future today stands threatened. Core committees can unquestionably prove to be the mightiest force in revival of BSNL provided the crucial role they are expected to play in present grave crisis is well understood and executed by them. Core committees should not be allowed to become power centres to settle petty local issues and arm twist local management. That would be dangerous and highly counterproductive. Core committees should restrict their role exclusively to growth of services and arresting customer migration by developing a strong mechanism to improve quality of service and customer interface.